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Support for Yale Smart Alarm 

Here, you'll find comprehensive resources to assist you with setup, troubleshooting, and maximizing the features of your smart lock.

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FAQ about Yale Smart Alarm

    What do the LEDs on the Yale Smart Alarm hub indicate? 

    The Yale Smart Alarm hub has 3 LED's. White LED that is on all the time to show it is powered and all status is ok. Orange warning triangle LED to alert you the system needs attention. Red cloud disconnect icon LED which means the hub is not communicating to our cloud.

    How many accessories can I add to my Yale Smart Alarm Hub? 

    You can add up to 100 accessories to one Yale Smart Alarm hub.

    Should the lights flash on my PIR sensors?

    Yes to do this, in the Yale Home app, go to Device Settings > Security Areas. 

    Select the security area you want to change > under Modes you can change the Entry and Exit delay time from immediate (0 seconds) to 120 seconds. 

    Can I add more than one Yale Siren to my Yale Smart Alarm? 

    Yes you can add multiple alarm systems. 

Getting started

Find solutions to common issues and ensure your lock is working smoothly at all times.

  • How do I set-up, mount and configure my Yale Smart Alarm Hub? 

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
  • How do I set-up, mount and configure my Yale Smart Alarm Hub accessories? 

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
  • How does the Yale Smart Alarm Hub conntect to the internet

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
  • How do I configure my Yale Alarm Keypad?

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away

Everyday use

Discover how to make the most of your smart lock with tips for daily operation and functionality.

  • How do I set-up, mount and configure my Yale Smart Alarm Hub?

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  • How do I set-up, mount and configure my Yale Smart Alarm Hub Accessories?

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  • How does the Yale Smart Alarm Hub connect to the internet? 

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  • How do I configure my Yale Smart Alarm Keypad?

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Troubleshooting

Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away

  • My accessories are not learning to my Yale Smart Alarm Hub?

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
  • My Hub reports that it is offline? 

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
  • My Yale Smart Alarm Siren activates immediately when entering the property? 

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
  • Why does my Yale Home app keep triggering notifications for no reason? 

    Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away